Euromodels Plastic model kits and accessories

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Our Returns Policy

Our 30-day returns guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item . Please note: we can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.

In the event of Euromodels sending you a replacement for a damaged, defective or wrong item, you must return the item to Euromodels within 30 days. Euromodels reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Euromodels confirms we will issue a replacement.
This returns policy does not affect your statutory rights.

Our Refunds Policy

Our refunds policy does not affect your statutory rights.
When you send your item back to us, we will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

Your Statutory Rights

Cooling-off Period
At Euromodels we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.
To cancel your purchase within the seven-working-day cooling-off period, please fill out the delivery slip that accompanies your items giving the reason for the return as "contract cancellation". Please package the relevant item(s) securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

Euromodels
Woodgreen Farm
Bulley
Churcham
Gloucester
GL2 8BJ
United Kingdom

Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge --we cannot refund any priority, express or courier component of the postage charge.

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.

Andrew Horne, Euromodels, Woodgreen Farm,
Bulley, Churcham, Gloucester. GL2 8BJ
Tel: 01452 790800 Fax: 01452 790880 Email: andrew@euromodels.co.uk
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